info@monalizanails.com

Legal

Privacy Policy

Effective Date: April 11, 2026

Mona Liza Nails ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you book an appointment at monalizanails.com, receive text message communications from us, or visit our salon at 1514 W Ardmore Ave, Chicago, IL 60660.

Information We Collect

When you book an appointment, we collect the following:

  • Full name — to identify your appointment.
  • Email address — to send appointment confirmations, reminders, and updates.
  • Phone number — to send SMS appointment reminders and updates, if you opt in.
  • Service and appointment details — including the service booked, add-ons, preferred nail technician, and appointment date and time.
  • Anonymous usage data — collected via Google Analytics, including pages visited and device type. No personally identifiable information is included.

How We Use Your Information

  • To confirm, remind, and manage your appointments.
  • To send SMS appointment reminders and updates if you have opted in.
  • To follow up on cancellations or rescheduling requests.
  • To maintain our internal client records and appointment history.
  • To improve our services and booking experience.

Text Message Communications (SMS)

By checking the SMS opt-in box during booking, you consent to receive text messages from Mona Liza Nails regarding your appointments — including confirmations, reminders, and schedule changes. Message frequency varies based on your booking activity.

  • Message and data rates may apply.
  • Reply STOP at any time to unsubscribe from SMS messages.
  • Reply HELP for assistance, or contact us at (773) 543-6527.
  • Opting out of SMS will not affect your ability to book appointments online.
  • We do not share your phone number with third parties for marketing purposes.

Cookies & Analytics

We use Google Analytics to understand how visitors interact with our booking site. This service uses cookies to collect anonymous data — it does not identify you personally. You can disable cookies through your browser settings at any time.

Data Sharing

We do not sell or rent your personal information. We share your data only with the following trusted service providers who help us operate our booking system:

  • Square — appointment scheduling and payment processing.
  • Twilio — SMS delivery for appointment reminders and confirmations.
  • Resend — transactional email delivery for booking confirmations.
  • Google — appointment records stored in Google Sheets (internal use only).

Each provider is bound by their own privacy policy and data processing agreements. We may also disclose information if required by law.

Data Security

We take reasonable technical measures to protect your information, including encrypted connections (HTTPS) and access-controlled internal systems. That said, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your appointment and contact information for as long as necessary to provide our services and comply with applicable law. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Illinois residents may have additional rights under applicable state privacy law. To exercise any of these rights, contact us at admin@monalizanails.com and we will respond promptly.

Children's Privacy

Our booking service is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised effective date. Continued use of our booking service after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this policy or your data? We're happy to help.